Privacy Policy

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We do not knowingly collect or process data about children.

Information we collect from you as a client

We collect information from various places including forms used during the registration process, any e-mails between us or any information you send us. We minimise the data we hold about you and will only keep it for up to 6 months after you cease to be a client, unless there is a legal obligation to retain something for longer (e.g. invoice details). We do this to allow you the opportunity to return to us as a client within a reasonable time and to allow you the ability to request a copy of your data immediately after our services to you finish. We only store general category information such as;

1. Your Name
2. Your Email Address
3. Your IP Address
4. Your Time Zone
5. Your browser type and operating system
6. Any referring websites that sent you to us

We use this information in several ways, for example:

1. For login and user identification purposes
2. For fraud prevention
3. To improve the confidentiality, availability, and integrity of the data we hold
4. To improve your user experience
5. For statistical analysis

All our data is stored within the European Economic Area

During the billing process your credit/debit card details are processed directly with Stripe, Inc. a payment processing gateway who have their own privacy policy (https://stripe.com/gb/privacy)

We do not store any payment card information ourselves.

Information you share with us through our services

The flexibility of our service means you can send us potentially any form of data imaginable, we store that data to allow you review it and report on it but we will never use that data for any purposes other than those mentioned in out Terms of Service

1. The right to be informed
2. The right of access
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling

We will, using industry best practices, keep your data secure and maintain its confidentiality, integrity and availability. We will also review and discuss any contracts that you wish to implement with us prior to us processing this category of data.

How we use your personal data

All our data is stored within the European Economic Area, in general, we do not transfer personal data outside the EAA. The personal data that we hold is used in either your or our legitimate, this includes the order process, invoicing, support and general enquiries.

Cancellation and Termination

Formcarry, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. Formcarry reserves the right to refuse service to anyone for any reason at any time.

Disclosure of your information

If we sell or buy any business or assets, those entities may gain access to your data We may disclose your data if we have a legal duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply our Terms of Service (https://www.formcarry.com/legal/terms-of-service) and other agreements, or to protect the rights, property, or safety of Teijal, Inc (Formcarry), our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your right to be informed

You have the right to be informed about the collection and use of your personal data, this privacy policy informs you of our purposes for processing your personal data, our retention periods for that personal data, and who it will be shared with.

Your right of access

You have the right to access your personal data and supplementary information and can do so through our services or you can request a copy by emailing help@formcarry.com

Your right to rectification

You have the right to have inaccurate personal data rectified, or completed if it is incomplete and any requests of this nature should be emailed to help@formcarry.com

Your right to erasure

You have the right to have personal data erased, this right is not absolute and only applies in certain circumstances. Any requests should be emailed to help@formcarry.com and we will respond within one month.

Your right to restrict processing

You have the right to request the restriction or suppression of your personal data, this is not an absolute right and only applies in certain circumstances. Any requests should be emailed to help@formcarry.com and we will respond within one month.

Your right to data portability

You have the right to move, copy or transfer personal data easily from our services to another service in a safe and secure way, without hindrance to usability. Data portability requests should be emailed to help@formcarry.com

Your right to object

Any objection to the processing of your data will require us to stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims and enforcement of our terms of service (https://www.formcarry.com/legal/terms-of-service)
Any objections should be emailed to help@formcarry.com

Your rights in relation to automated decision making and profiling.

We do not automatically profile any personal data

Our Privacy Information

Our core business operations do not require us to have a Data Protection Officer or an EU Representative for GDPR, however, should you have any data protection queries you can get in touch by emailing help@formcarry.com
Our registered address is 3 Germay Dr, Unit 4 #1278, Wilmington, DE 19804

Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"), provides you with specific rights regarding your personal information.

Information We Collect

We collect the following categories of personal information:

How We Use Your Personal Information

We use the personal information we collect for the following business purposes:

• To provide and maintain our Services: Processing form submissions, storing data, and providing access to your dashboard.
• To communicate with you: Sending service-related emails, responding to support requests, and providing updates.
• To improve our Services: Analyzing usage patterns to enhance functionality and user experience.
• To ensure security: Detecting and preventing fraud, spam, and security incidents.
• To comply with legal obligations: Responding to legal requests and enforcing our terms.

How We Share Your Personal Information

We share personal information with the following categories of third parties:

• Service Providers: We share data with service providers who assist us in operating our Services, such as cloud hosting providers (DigitalOcean, AWS), email delivery services, spam filtering services (Akismet), and analytics providers (PostHog). These service providers are contractually obligated to use your information only to provide services to us.
• Optional Integration Partners: If you choose to enable integrations (such as Zapier, Integry, or OpenAI), we will share data with those services as necessary to provide the integration functionality you have requested.
• Legal and Safety: We may disclose information to law enforcement, government authorities, or other third parties if required by law or to protect our rights, property, or safety.

We do not "sell" or "share" your personal information as those terms are defined under the CCPA. We do not sell your data to third parties for monetary consideration, nor do we share it for cross-context behavioral advertising.

Your CCPA Rights

As a California resident, you have the following rights:

1. Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you.
• The categories of sources from which we collected your personal information.
• The business or commercial purpose for collecting, selling, or sharing your personal information.
• The categories of third parties to whom we disclose your personal information.
• The specific pieces of personal information we have collected about you.

2. Right to Delete

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.

3. Right to Correct

You have the right to request that we correct inaccurate personal information we maintain about you.

4. Right to Opt-Out of Sale or Sharing

You have the right to opt out of the "sale" or "sharing" of your personal information. As stated above, we do not sell or share your personal information.

5. Right to Limit Use of Sensitive Personal Information

You have the right to limit our use of your sensitive personal information to only what is necessary to provide our Services. We only use sensitive personal information (such as account passwords) for the purpose of providing and securing our Services.

6. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. This means we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

How to Exercise Your Rights

To exercise your CCPA rights, you may submit a request by:

• Email: Send a request to privacy@formcarry.com
• Mail: Write to us at 3 Germay Dr, Unit 4 #1278, Wilmington, DE 19804

When you submit a request, we will ask you to provide certain information to verify your identity. This is to protect your privacy and ensure that personal information is not disclosed to unauthorized individuals.

We will respond to your request within 45 days of receipt. If we need additional time (up to an additional 45 days), we will notify you of the reason and extension period.

Authorized Agents

You may designate an authorized agent to make a request on your behalf. To do so, you must provide the authorized agent with written permission to act on your behalf, and we may require you to verify your identity directly with us.

Contact for Questions

If you have questions about this section or our privacy practices, please contact us at privacy@formcarry.com.

Changes to our privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.